Keywords = customer experience
Number of Articles: 7

Understanding customer experience using online reviews in the hotel industry with a text mining approach (five-star hotels in Iran)

Volume 15, Issue 12, December 2024, Pages 397-408

10.22075/ijnaa.2023.32570.4845

Zohre Anisi Hemaseh, Mohammad Ali Afshar Kazemi, Ehsan Mousavi Khanghah

Identifying and ranking of factors affecting customer experience for purchasing luxury brands

Volume 12, Special Issue, December 2021, Pages 2385-2401

10.22075/ijnaa.2021.6292

Seyede Roghaye Hashemi, Hossein Moeini, Hossein Shirazi

An Optimal Model of Banking Services with the Customer Experience Approach based on the grounded theory

Volume 11, Special Issue, November 2020, Pages 159-168

10.22075/ijnaa.2020.4574

Seyed Ebrahim Hosseini, Touraj Sadeghi, Ali Hosseinzadeh, Mehdi Zirak