Keywords = Customer experience
Examining the evolutionary process and the components affecting the improvement of customers' online shopping experience in e-commerce startups

Volume 14, Issue 4, April 2023, Pages 55-62


Javad Safavieh; Bita Tabrizian; Leila Andervazh; Ebrahim Albo Naeimi

Identifying and ranking of factors affecting customer experience for purchasing luxury brands

Volume 12, Special Issue, December 2021, Pages 2385-2401


Seyede Roghaye Hashemi; Hossein Moeini; Hossein Shirazi

A model for backgrounds and implications of customer experience management in dental centers considering the variable role of word of mouth using a phenomenological approach

Volume 12, Issue 2, November 2021, Pages 2069-2083


Shaghayegh Shakiba Tabar; Sina Nematizadeh; Hamidreza Saeidnia

An Optimal Model of Banking Services with the Customer Experience Approach based on the grounded theory

Volume 11, Special Issue, November 2020, Pages 159-168


Seyed Ebrahim Hosseini; Touraj Sadeghi; Ali Hosseinzadeh; Mehdi Zirak