International Journal of Nonlinear Analysis and Applications
Keywords = Customer experience
Providing a model for improving the quality of technological services based on financial development and ranking of its components in Bank of Industry and Mine of Iran (Using fuzzy TOPSIS method and structural equation modeling)
Articles in Press, Corrected Proof, Available Online from 22 July 2025
10.22075/ijnaa.2024.33007.4915
Ali Mehri; Saber Khandan Alamdari; Neda Farah Bakhsh
Presenting a model of the antecedents and consequences of customers' experience of confusion in choosing an insurance company “ a mix method approach”
Volume 16, Issue 10, October 2025, Pages 33-45
10.22075/ijnaa.2024.32419.4821
Mehdi Alirahimi; Karim Hamdi; Hormoz Mehrani; Esmaeil Kavousi
Understanding customer experience using online reviews in the hotel industry with a text mining approach (five-star hotels in Iran)
Volume 15, Issue 12, December 2024, Pages 397-408
10.22075/ijnaa.2023.32570.4845
Zohre Anisi Hemaseh; Mohammad Ali Afshar Kazemi; Ehsan Mousavi Khanghah
Examining the evolutionary process and the components affecting the improvement of customers' online shopping experience in e-commerce startups
Volume 14, Issue 4, April 2023, Pages 55-62
10.22075/ijnaa.2022.27463.3610
Javad Safavieh; Bita Tabrizian; Leila Andervazh; Ebrahim Albo Naeimi
Identifying and ranking of factors affecting customer experience for purchasing luxury brands
Volume 12, Special Issue, December 2021, Pages 2385-2401
Seyede Roghaye Hashemi; Hossein Moeini; Hossein Shirazi
A model for backgrounds and implications of customer experience management in dental centers considering the variable role of word of mouth using a phenomenological approach
Volume 12, Issue 2, November 2021, Pages 2069-2083
Shaghayegh Shakiba Tabar; Sina Nematizadeh; Hamidreza Saeidnia
An Optimal Model of Banking Services with the Customer Experience Approach based on the grounded theory
Volume 11, Special Issue, November 2020, Pages 159-168
Seyed Ebrahim Hosseini; Touraj Sadeghi; Ali Hosseinzadeh; Mehdi Zirak
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