International Journal of Nonlinear Analysis and Applications

Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system

Articles in Press

Document Type : Research Paper

Authors

1 Department of Industrial Management, Financial Orientation, Rasht Branch, Islamic Azad University, Rasht, Iran

2 Department of Accounting, Rasht Branch, Islamic Azad University, Rasht, Iran

3 Department of Commercial, Rasht Branch, Islamic Azad University, Rasht, Iran

4 Department of Governmental Management, Rasht Branch, Islamic Azad University, Rasht, Iran

Abstract

The main purpose of this study is to extract the most important factors for evaluating the performance of the Iranian banking system using the consensus approaches of experts and then to determine the causal relationship between them. The questionnaires were completed by 12 experts. Using the DEMATEL method, the effect of the identified factors on each other was investigated. The most important factors identified for evaluating the banking system are profitability, revenue, financial information systems, customer retention, and timely service. The contribution of this study is to determine the causal relationships between performance evaluation indicators in the Iranian banking system using the methodology proposed for both the financial and non-financial factors.

Keywords

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International Journal of Nonlinear Analysis and Applications

Articles in Press, Corrected Proof
Available Online from 03 October 2025
  • Receive Date: 28 June 2023
  • Accept Date: 12 August 2023