International Journal of Nonlinear Analysis and Applications

Designing and explaining a suitable model for enhancing employees' moral intelligence (Case study: Transportation and Traffic Organization of Tehran Municipality)

Articles in Press

Document Type : Research Paper

Authors

1 Department of Public Administration, Qeshm Branch, Islamic Azad University, Qeshm, Iran

2 Department of Management, Bandar Abbas Branch, Islamic Azad University, Bandar Abbas, Iran

3 Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, Iran

Abstract

Currently, given the heavy traffic and chaotic transportation situation in the metropolitan area of Tehran, it's necessary to improve the moral intelligence of employees. This enhancement aims to increase employee productivity in delivering transportation services. One of the prominent characteristics of modern managers is their ability to foster ethics and elevate moral intelligence among employees. The present research was carried out with the aim of providing a model for improving the moral intelligence of the employees of the Transportation and Traffic Organization of Tehran Municipality. The present research is a combination and a mixed-method study. The participants, in the qualitative section conducted through the Delphi method, included 22 experts in the field until reaching theoretical saturation. In the quantitative section, employees of the headquarters of the Transportation and Traffic Organization of Tehran Municipality were involved, totalling 86 individuals. Using Cochran's formula and the convenience sampling method, 82 individuals were selected as the sample members. The validity of the qualitative section was confirmed through face and content validity, and reliability was validated by comparing it with the raw data. In the quantitative section, a Likert scale questionnaire was designed, and the content validity was obtained by the CVR index of 0.68. The reliability of the questionnaire was calculated by Cronbach's alpha equal to 0.97, which confirmed the validity and reliability of the questionnaire. SPSS and SmartPLS software were used to analyze the data. The findings indicated that in the process of formulating the model for enhancing the moral intelligence of employees in the Transportation and Traffic Organization of Tehran Municipality, there should be consideration for 11 dimensions and 65 components. The results indicated that among the dimensions of employees' moral intelligence, planning and workforce hold the highest significance compared to other dimensions. Among the identified components, public relations with a factor loading of 0.771, listening to employees with a factor loading of 0.792, voluntary coordination and intentional presence with a factor loading of 0.781, and seeking assistance from behavioral science consultants with a factor loading of 0.755 held the highest importance within each respective component.

Keywords

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International Journal of Nonlinear Analysis and Applications

Articles in Press, Corrected Proof
Available Online from 31 December 2025
  • Receive Date: 30 December 2023
  • Accept Date: 21 January 2024