Competency model for human resource managers in crises

Document Type : Research Paper


1 Department of Public Administration, Qazvin Branch, Islamic Azad University, Qazvin, Iran.

2 Department of Industrial and Mechanical Engineering, Qazvin Branch, Islamic Azad University, Qazvin, Iran.


Human resource (HR) managers are the most decisive factors in the success or failure of organizations and realize the organization’s goals with their competency.  Since managers competency under crisis is completely different from that under normal circumstances and recognizing these competencies seems essential for effective management, this research was conducted to propose a competency model for human resources management [HRM] under crisis. This study applied a descriptive survey in terms of methodology and objective. The population comprised 35 experts and 2430 employees of Red Crescent, Municipality, and Provincial Government of Tehran, Iran. Two methods used to analyze research data and obtain results were the Delphi technique with interpretive structural modelling and factor analysis. According to the analysis, as viewed by experts, 5 factors, including Iranian-Islamic, personality, interpersonal, organizational, and extra-organizational components, along with 18 subcomponents were determined as components of competence for HR managers in crises.   Results showed that the following were accepted as priority indices from each component: domination of religious values, Iranian-Islamic morality, and fairness from the Iranian-Islamic components; pragmatism, adherence to morality, and assiduousness from the personality components; strategic leadership, efficient resource allocation, organizational intelligence, citizen orientation, and crisis management from the organizational component; and political intelligence, business acumen, and cultural Intelligence from the extra-organizational components.